The Hawaiʻi County Department of Water Supply (DWS) is investigating vandalism of a locked payment drop box located outside its main office at the Waiākea Office Plaza (WOP), in Hilo.

During the Veteran’s Day holiday, the drop box was pried open and damaged.  HPD was notified of a similar incident discovered on Wednesday, November 9, following the General Election Day holiday when the Waiākea Office Plaza was closed.

Anyone with information about these incidents or who witnesses suspicious activity at a DWS facility
is asked to report it to the Hawai‘i County Police Department by calling the Department’s non-emergency number at (808) 935-3311.

Water customers who left payment at the Hilo drop box between late Monday, November 7, and
Wednesday, November 9, or between late Thursday, November 10, and Sunday, November 13, are
asked to call Customer Service at (808) 961-8060 to confirm their payment was received and credited
to their account.

The Hawai‘i County Department of Environmental Management (DEM) also uses the Hilo drop box
to collect sewer and solid waste payments. DEM customers who dropped their payments in the drop
box November 7-9 or November 11-13 should call the Wastewater Division at (808) 961-8338 and/or
the Solid Waste Division at (808) 961-8339 to confirm payments were received.

DWS offers other secure, no-fee options for customers to pay their water bills that include online payment, calling toll-free (844) 216-1994, automatic payment from a checking account,
by mail, or in person at DWS’ offices in Hilo, Waimea, and Kona.