In an effort to prevent the spread of COVID-19, the County of Hawaiʻi Department of Water Supply will continue offering in-person services by appointment only through Wednesday, March 31, 2021.

During this time, customers can schedule in-person appointments to start new water service, obtain help with an existing account, or to receive other assistance.

In-person payment collections and unscheduled in-person services remain suspended through the end of March.

Customers can make an appointment for an in person visit by calling their nearest DWS office.

Hilo: (808) 961-8060

Waimea: (808) 887-3030

Kona: (808) 322-0600

All DWS facility visitors must wear a face covering, use hand sanitizer and answer a brief health screening questionnaire prior to entering.

The DWS is continuing to accept payments via telephone, online or by mail. To pay a water bill online, please visit www.hawaiidws.org and click either the “Pay Your Bill Online” or “Pay Online” tab and follow the self-service portal.

Customers wishing to pay by telephone should call toll-free 844-216-1994 anytime.

For more information about no-fee payment options, please call one of the Customer Service offices during normal operating hours or email dws@hawaiidws.org.