To help prevent the spread of COVID-19, the Department of Water Supply (DWS), County of Hawai‘i, will continue offering in-person services by appointment only through Friday, May 28, 2021.

Members of the public can schedule an appointment to start a new water service, obtain help with an existing water account, or receive other in-person assistance during this time.

In-person payment collections and unscheduled in-person services remain suspended through May 2021. To maintain safety, customers wanting to pay their water bill are asked to do so remotely using the no-fee payment options, while walk-in visitors lacking an appointment will be asked to schedule one for assistance.

To make an appointment, customers can call one of the following office numbers weekdays, excluding holidays:

Hilo: (808) 961-8060

Waimea: (808) 887-3030

Kona: (808) 322-0600

Before entering a DWS facility, all visitors must answer a short questionnaire about their health, apply provided hand sanitizer, and wear a face covering.  Anyone feeling ill or exhibiting COVID-19 symptoms on the day of their appointment will be asked to reschedule in the interest of public safety. To maintain social distancing, visitors should limit their companions to essential attendees only.

The DWS is continuing to accept only telephone, online, auto-payment, mail, or non-cash payments left in a secured DWS payment drop box. To pay a water bill online, please visit www.hawaiidws.org, click either the “Pay Your Bill Online” or “Pay Online” tab and follow the self-service portal. Customers wishing their bills by telephone can call  844-216-1994 anytime.